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How to Check My Gearbest Wallet?

Step 1 Log in your Gearbest account
Step 2 Click “My Account”
Step 3 Click “My Gearbest Wallet” in “My Account”

How to Set / Reset My Gearbest Wallet Password?

Scenario 1- Set / Reset My Gearbest Wallet Password on Account Management

To ensure wallet safety, please set up a secure password before using .

  • Step 1 Find “My Gearbest Wallet” in “My Account”
  • Step 2 Click “Account management”and then click“Set up Transaction Password”
    An e-mail will be sent to your registered e-mail address.
  • Step 3 Check your registered e-mail box for verification e-mail
    Find the link in the e-mail sent to you and click, then you will be directed to our website for setting up your password.
  • Step 4 Set Wallet Password
    Your password must contain 6-10 characters and include either 2 type of the following: letters, numbers, and special characters (e.g. >, @).
  • Step 5 Success!
    The password has been set and should be kept in mind for future use.

Scenario 2 - Set My Gearbest Wallet Password on the Checkout Page

You are also available to request for changing your wallet password on Checkout page.

  • Step 1 Click “Set your Wallet password”/ “Forgot Wallet password”
    An e-mail will be sent to your registered e-mail address.
  • Step 2 Check your registered e-mail box for verification e-mail
    Find the link in the e-mail sent to you and click, then you will be directed to our website for setting up your password.
  • Step 3 Set your Wallet password
    Your password must contain 6-10 characters and include either 2 of the following: letters, numbers, and special characters (e.g. >, @).
  • Step 4 Success!
    The password has been set and should be kept in mind for future use.
Notes:
Haven’t received the verification e-mail?
Please try again to click “Set up Wallet password/Reset Wallet password” after 1 minute.
Make sure that you are logging into the correct registered e-mail account.
For the situation in which you can’t find the verification e-mail, please check bulk or junk e-mail folder or contact Customer Service for help.

How to Use My Gearbest Wallet?

Scenario 1 - Make a purchase for less than or equal to the available Gearbest Wallet balance

  • Step 1 Add product(s) to Shopping Cart
  • Step 2 Proceed to check out
  • Step 3 Place Your Order
  • Step 4 Use the available balance
  • Step 5 Enter your Wallet Password
  • Step 6 Click “Pay”
  • Step 7 Order Paid successfully

Scenario 2 - Make a purchase for more than the available Gearbest Wallet balance

If your wallet balance is not enough to cover the order amount, you can use another payment method on the page to pay the residual amount.

  • Step 1 Add product(s) to Shopping Cart
  • Step 2 Proceed to check out
  • Step 3 Place Your Order
  • Step 4 Use available wallet balance and choose a payment method together to complete payment
  • Step 5 Enter your Wallet Password
  • Step 6 Click “Pay”
  • Step 7 Order Paid successfully
Notes:
Note: If wallet paid partially, but the residual payment was failed ,you can go on trying to pay with other payment methods on the page.
 

Find More Information on Our Official Blog:

1.Insider guide to using the GB Wallet to your advantage

Questions of Money Bag

1. Can I still withdraw money after completing the activity?

    The Money Bag participation time is 72 hours. You need to complete the activity and withdrawal within this time. Overdue withdrawals will be considered a forfeit. After expiry, the Money Bag activity will be restarted.

2. Previously, the Money Bag activity rules did not state that there was a validity period - why is there a validity period now?

    The Money Bag activity upgrade will occur on May 20, 2019. From this date, all Money Bag rewards (including historical rewards) expire in 15 days; this will be calculated from the withdrawal date. Please use any remaining rewards as soon as possible.

3. Why did you not inform us that the Money Bag reward had an expiration period?

    We sent an email notice regarding Money Bag rewards and expiry periods to you on May 5 2019. There is also a validity period notice whenever you make a withdrawal. In addition, the rules highlight the validity period. For details, please refer to [Rules].

4.Will each Money Bag reward have a validity period?

    Yes, after May 20, 2019, the reward for each withdrawal is subject to a validity period. This period is 15 days from the date of withdrawal; after this, the Money Bag reward will automatically expire.

5.Why can't I participate in the Money Bag activity?

    1) Any violation of the activity rules is strictly prohibited. Should any user be found to be violating them, they are disqualified from participating; any associated activity rewards will also be removed.

    2) Due to the website design, the Money Bag activity is only open to specific countries. If you do not reside in a corresponding region, you will be unable to participate. Please refer to the latest activity updates.

 

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